epicmall Store Order & Shipping Policy

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Thank you for choosing epicmall Store. We are committed to getting your purchases to you accurately and efficiently, and the guidelines below explain exactly how we handle orders and shipments so that you can shop with complete confidence from the moment you check out until your package arrives at your door.

Order Processing

Our team gives every order placed with epicmall Store immediate, careful attention. Orders are prepared and processed within 1–2 business days, meaning Monday through Friday, excluding federal holidays observed in the United States. If you submit your order before 2:00 PM Eastern Time, we will make every effort to send it out the same business day. As soon as your package leaves our facility, we will send you a confirmation email with a unique tracking number so you can monitor your shipment's progress in real time.

Domestic Shipping (United States)

We provide multiple shipping methods within the United States so you can select the option that best fits your needs. Delivery timeframes begin counting once your order has left our warehouse.

Method	Delivery Time	Cost
Standard Shipping	7–12 business days	$5.99
Expedited Shipping	2–3 business days	$14.99
Overnight Shipping	Next business day	$29.99
Free Standard	7–12 business days	FREE

Please keep in mind that these delivery estimates are calculated in business days and may run longer during periods of unusually high order volume, such as holidays or severe weather conditions.

International Shipping

epicmall Store is pleased to ship to Canada, the United Kingdom, Australia, and selected European Union countries. International orders generally arrive within 7–14 business days after dispatch. Please note that any import duties, customs charges, or local taxes assessed by the destination country are the sole responsibility of the recipient and are not reflected in the purchase price or shipping fees you pay at checkout.

Order Tracking

We are dedicated to keeping you fully informed about your shipment. Once your order is dispatched, we will email you a tracking number. Should you not see any tracking activity within 3 business days of receiving your order confirmation, please contact our customer support team and we will gladly look into it for you.

Address Changes

If your shipping address needs correction, please contact us within 1 hour of placing your order and include your order number in your email. We will make every reasonable effort to accommodate address changes requested after that time, but once an order has entered processing we cannot guarantee that the address can still be modified.