epicmall Store Return & Refund Policy

Return Window

At epicmall Store, we want you to feel confident about every purchase. You may return eligible items within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Items that cannot be returned:

• Merchandise clearly designated as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to follow the handling instructions provided with the product
• Returns received after the 30-day return window without prior written authorization from epicmall Store support

How to Initiate a Return

1. Send an email to our support team at service@epicmall.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected item(s) and their packaging with your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the assigned RMA number clearly and legibly on the exterior of the shipping package. Please do not write on or otherwise mark the original product packaging.
4. Send the package to the return address listed in your RMA confirmation email using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. epicmall Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once epicmall Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic evidence was provided upfront, refunds are issued within 1–2 business days of claim approval. Your financial institution may require an additional 5–10 business days to post the refunded amount to your bank or card statement.

Original shipping charges are not refundable unless the return results from an error on our part, such as shipping an incorrect or damaged item. epicmall Store issues all refunds directly to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

If your order arrives damaged, includes incorrect items, or does not match its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers are responsible for standard return shipping costs unless the item is defective, was damaged in transit, or the issue stems from an error by epicmall Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by an epicmall Store error — including incorrect items, shipping damage, or items defective on arrival — we cover 100% of return shipping costs, with no deductions from your refund.